Introduction: Anticipating Questions, Delivering Five-Star Stays

Swansea is a spectacular place to visit—from the urban buzz of Wind Street to the coastal beauty of the Gower Peninsula. But as a short-let host, your guests expect more than just a great location. They want clear communication, insider knowledge, and smooth logistics.

That’s why being ready to answer the most frequently asked questions can make all the difference.

Ainsley and Catherine Thomas, local partners at Pass the Keys Swansea, have helped dozens of hosts turn their properties into high-performing holiday lets. Here's how to be prepared for the key topics guests care about most.

1. House Rules: Clarity from the Start

Whether you're hosting a couple’s weekend break or a family beach holiday, setting expectations early keeps everyone happy.

Be Clear On:

• Pets: Is your property dog-friendly? Are there breed or size limits? Is there an extra fee?

• Smoking: Is it permitted anywhere on-site, including balconies or gardens?

• Noise Levels: Let guests know about quiet hours—especially important in shared buildings or residential areas.

Top Tip:
Include these rules both in your booking confirmation and in a laminated welcome folder inside the property.

2. Location & Activities: Be Their Local Guide

Guests want to explore, but they rely on hosts for authentic, up-to-date recommendations. Tailoring suggestions to different types of travellers—families, couples, solo adventurers—shows real hospitality.

Popular Nearby Attractions:

• Swansea Beach & Marina – Walkable from city centre properties, ideal for swimming and relaxing

• Mumbles Village – Independent shops, cafés, and the famous Mumbles Pier

• Gower Peninsula – Award-winning beaches like Rhossili Bay and Three Cliffs Bay

• Swansea Market – Great for local produce and Welsh cakes

• Plantasia & LC2 Waterpark – Fun for families in the city centre

Restaurants and Shops:

• Casual Eats: The Secret Beach Bar & Kitchen, Uplands Diner, Rasoi Indian Kitchen

• Fine Dining: Slice, Hanson at the Chelsea, Langland’s Brasserie

• Shops & Essentials:

  • Tesco Express, Co-op and Sainsbury’s Local in most neighbourhoods

  • Quadrant Shopping Centre for fashion and tech

  • Swansea Indoor Market for local treats

3. Transport: Helping Guests Get Around

Even local visitors appreciate knowing their travel options, especially if they arrive without a car.

Transport Tips:

• Bus Routes: First Cymru runs frequent buses across the city and to the Gower. Uplands, Sketty, and Mumbles are well-connected.

• Train Station: Swansea Station connects to Cardiff (1 hr) and London Paddington (2 hrs 40 mins).

• Taxis & Apps: Dragon Taxis and Uber both operate in Swansea.

• Parking: Let guests know if there’s free parking, street permits, or nearby pay-and-display options.

4. Safety: Peace of Mind Matters

Swansea is generally safe, but guests appreciate reassurance—especially those visiting from abroad or travelling alone.

Cover in Your Guidebook:

• Neighbourhood Overview: Mention if the area is family-friendly, quiet, or lively at night

• Security Measures:

  • CCTV, outdoor lights, alarm systems

  • Secure locks on doors and windows

• Emergency Info:

  • Local police station and hospital (e.g., Singleton Hospital)

  • 999 and 111 numbers for emergencies or NHS advice

Ainsley says:

“It’s not just about locks. A welcome message and clear contact info can make guests feel safe and looked after.”

5. Check-in/Check-out: Make It Seamless

Guests don’t want to guess how to get in or worry about key returns—especially after a long journey.

Checklist:

• Key Collection: Digital lock, key box with code, or in-person meet?

• Check-in Window: Standard 3–4 PM, but can you offer flexibility?

• Check-out: State time clearly (usually 10–11 AM) and what to do with the keys

• Instructions: Add directions for using appliances, heating, and the Wi-Fi password

Bonus Tip: Use digital guidebooks or smart tablets (like YourWelcome) to guide guests through their stay.

6. Contact Info: Stay Available (Without Being On Call 24/7)

Guests feel better knowing they can reach someone if needed—but automation and planning can reduce disruptions for you.

Include:

• Primary Contact: Mobile number, email, or WhatsApp

• Backup Contact: A friend, cleaner, or your property manager (like Pass the Keys)

• Emergency Services: Just in case something goes wrong

7. Pricing & Payment: Transparency Builds Trust

Even if guests book via Airbnb or Booking.com, they still appreciate understanding the breakdown of their stay.

Info to Provide:

• Nightly Rate & Fees: Cleaning fee, pet fee, extra guest charges

• Security Deposit: If applicable

• Payment Methods: Handled via platform (e.g., Airbnb) or direct?

• Refunds: Make your policy clear—especially for cancellations or damages

8. Local Recommendations: Win Guests Over with Insider Tips

Give guests more than TripAdvisor can offer by sharing your favourite hidden gems and community spots.

Examples:

• Sunsets at Bracelet Bay

• Coffee at Square Peg in Sketty

• Seafood at The Bay Bistro in Rhossili

• Weekend market in Uplands

• Rainy day? Go to the Dylan Thomas Centre or Glynn Vivian Art Gallery

Catherine adds:

“We tell guests about little gems that only locals know—like the cake counter at Brynmill Bakery or secret coves along the Gower cliffs.”

Conclusion: Confident Hosting Starts with the Right Support

Answering guest FAQs doesn’t just make their stay easier—it makes your life easier too. Happy guests leave better reviews, take better care of your property, and come back again.

At Pass the Keys Swansea, Ainsley and Catherine Thomas provide expert property management that handles guest communication, check-ins, cleaning, and pricing—all so you don’t have to.

“We give hosts peace of mind and guests a professional experience. It’s a win-win.” – Ainsley & Catherine

Want to earn more from your property without the hassle?
Get in touch with Pass the Keys Swansea today and let Ainsley and Catherine take care of everything.