Introduction: Why Your Welcome Guide Matters

First impressions count—and in the world of short-term rentals, your welcome guide is more than just a friendly gesture. It’s a powerful tool to answer questions before they’re asked, reduce stress for your guests, and deliver a smooth, professional experience that can lead to glowing 5-star reviews.

Whether your property is in Jesmond, Ouseburn, or near Newcastle Quayside, an informative and thoughtful welcome guide sets the tone for the entire stay.

📘 What Should Be in a Newcastle Welcome Guide?

1. Property Overview

Give guests a quick tour of the essentials:

• WiFi network name and password

• Heating instructions (especially useful in winter)

• Where to find bins and how to recycle (Newcastle City Council has specific rules)

• Appliance use: How to use the oven, washing machine, TV, etc.

• House rules: Check-out time, noise policy, smoking, pets, parties

2. Local Transport Info

Many guests won’t be familiar with the city:

• Nearest Metro station (e.g., Monument, Jesmond, Central)

• Local bus routes and how to buy tickets (e.g., using the Go North East or Stagecoach apps)

• Parking tips and restrictions

• Closest taxi rank or contact details for local cab firms (Blueline Taxis, LA Taxis)

• Train travel times to London, Edinburgh, and Manchester

3. Emergency Information

Ensure guests feel safe:

• Nearest pharmacy and GP clinic

• Local A&E: Royal Victoria Infirmary (RVI)

• Emergency services: Dial 999

• Your emergency contact details or your management company (e.g., Pass the Keys Newcastle)

4. Food & Drink Recommendations

Give guests a taste of the city:

• Local pubs: Try The Botanist, The Free Trade Inn, or Tyne Bar

• Breakfast/brunch: Quay Ingredient, Olive & Bean, or Arlo

• Fine dining: House of Tides (Michelin-starred) or 21

• Street food and markets: Grainger Market, especially for vegan or global cuisine

• Supermarkets and corner shops nearby

5. Things to Do Nearby

Whether your guests are families, couples, or business travellers:

• Sightseeing: Newcastle Castle, Grey Street, BALTIC Centre for Contemporary Art

• Nature: Jesmond Dene, Exhibition Park, Town Moor

• Day trips: Tynemouth, Alnwick Castle, or Hadrian’s Wall

• Local events and festivals (especially useful if staying during Newcastle International Film Festival or the Rugby Magic Weekend)

6. Local Etiquette & Tips

Small details make a big difference:

• Let guests know about local bin collection days (some areas require bins to be placed out the night before)

• Quiet hours in the neighbourhood

• Tips for navigating Geordie accents with a smile!

🖥️ How to Present the Guide

Printed folder – Leave it on the coffee table or kitchen counter.
Digital PDF – Send via email before arrival or include in the booking confirmation.
Online guest portal – If you use a platform like Pass the Keys, you can upload your guide to the guest dashboard.

Tip: Use headings, bullet points, and maps/photos to make it easy to scan.

🌟 Bonus: Personal Touches

Want to go the extra mile? Include:

• A handwritten note or welcome card

• A small local treat (Geordie-themed snacks or a bottle of Newcastle Brown Ale)

• A short paragraph on your favourite hidden gem (e.g., a scenic walk along Ouseburn Valley)

🏡 Conclusion: Get More 5-Star Reviews with Less Stress

A well-crafted welcome guide helps guests feel at home from the moment they arrive. It reduces questions, avoids confusion, and boosts satisfaction. If you’re short on time or prefer a hands-off approach, Newcastle’s local Pass the Keys team—Andrew and Richard—can help you craft the perfect guide and manage guest communication on your behalf.

Thinking of letting your property in Newcastle?
Get in touch with Pass the Keys for full-service short-let management tailored to the local market.