In the world of short-term lets, it's often the little touches—local tips, clear house rules, and good communication—that turn a pleasant stay into an unforgettable one. Whether your property is in Margate’s buzzy Old Town, Broadstairs' seaside serenity, or Ramsgate’s historic harbour, being prepared for guest FAQs is essential.
Dayna and Sofia, local experts at Pass the Keys Thanet, know exactly what guests want to know—and what hosts often overlook. Here’s how to answer the most common questions to enhance your guest experience and boost your reviews.
Guests are curious about what surrounds them—especially when visiting a place with Thanet’s coastal charm. Sharing real, walkable insights about your neighbourhood helps guests settle in quickly.
Street Personality: Is it peaceful, bustling, family-friendly, or artistically vibrant?
Noise or Events: Are there late-night bars, live music, or seasonal festivals that could affect their stay?
Walkable Amenities:
Margate: Nearby spots like Turner Contemporary, vintage shops, or Cliftonville cafés.
Ramsgate: Proximity to the Royal Harbour, Waitrose, or beach promenades.
Broadstairs: How close is Viking Bay, Morelli’s Gelato, or the train station?
Transport:
Nearest bus stops and routes for exploring Thanet
Distance to National Rail stations (e.g., high-speed Margate to London in 1h30)
Local Tip:
“We always recommend guests check out hidden gems like The Chapel in Broadstairs or cliff-top walks from Ramsgate to Pegwell Bay. A little local flair goes a long way.” – Dayna
Clear house rules avoid confusion and ensure everyone’s comfort, especially in a family or group setting near the beach.
Check-in/out procedures: Key safes, digital locks, or meet-and-greets
Noise: Especially important for flats in Margate or terraces near the Old Town pubs
Pets: Are dogs allowed? Any restrictions on pet size or where they can roam?
Sand & Sea: Encourage rinsing sandy feet and wet swimsuits outside to protect floors
Smoking/Vaping: Clear yes/no guidance—particularly for balcony or garden spaces
Shared Areas (if applicable): Clarify if guests are renting the whole property or sharing access
Pro Tip: Add laminated signage near doors or appliances to reinforce rules without being overbearing.
Thanet is safe and friendly, but emergencies happen. Guests will appreciate your attention to detail when it comes to safety and troubleshooting.
Your Contact Info: Include a mobile number and WhatsApp for ease
Emergency Numbers:
999 for police/fire/ambulance
111 for NHS advice
Nearest Hospital: Queen Elizabeth The Queen Mother Hospital (QEQM), St Peter's Road, Margate
Pharmacies: Boots in town centres and late-opening branches
Power Cut or Water Issue?
Location of fuse box and water stopcock
Instructions for boiler reset and heating
Troubleshooting Wi-Fi (reboot router, passwords)
Sofia says:
“Add a simple laminated ‘What to Do If...’ card near the kitchen. It avoids panic calls and makes guests feel secure.”
Your guests don’t want tourist traps—they want your recommendations. Sharing personal favourites makes their stay more authentic and shows you care.
Eat & Drink:
Margate: Buoy and Oyster, Angela’s, or Oast
Ramsgate: Archive café, Royal Harbour Brasserie, or Flavours by Kumar
Broadstairs: Wyatt & Jones, The Tartar Frigate, or Broadstairs Fish Bar
Cafés & Coffee:
Curve Coffee, The Greedy Cow, or Seaside Kitchen & Cake Parlour
Shops & Markets:
Margate’s Old Town for vintage and vinyl
Ramsgate Saturday Market
Outdoors:
Botany Bay for iconic chalk cliffs
Stone Bay for quiet swimming
Viking Coastal Trail for walking and cycling
Family Attractions:
Dreamland Margate
Shell Grotto
Ramsgate tunnels
Bonus: Provide a QR code to a Google Map with your pinned favourites, or use a service like TouchStay or YourWelcome to create a digital guestbook.
By answering these common guest questions before they arise, you not only improve your reviews—you reduce your own workload. Guests feel welcomed, respected, and connected to the local area, making them more likely to return and recommend your home.
At Pass the Keys Thanet, Dayna and Sofia take care of the heavy lifting—from marketing and bookings to 24/7 guest support and cleaning—so you can focus on creating an exceptional stay.
“We want every guest to fall in love with Thanet—and every host to feel confident and hands-off.” – Dayna & Sofia
Ready to unlock your holiday home’s full potential?
Contact Pass the Keys Thanet and let Dayna and Sofia help you become the best host in town.