In a city as big as London, managing a diverse portfolio of nearly 200 properties across three zones can be a challenge. You may be wondering – how do we do it all whilst providing a hassle-free experience for our hosts and guests? Here is how...
We focus on providing a highly personalised experience for every client
Each of the properties we manage is unique and so is our approach to working with our clients. Whether we are managing a studio flat or a five-bed house, we strive to understand our hosts’ preferences and tailor our approach to ensure that everything goes smoothly from the moment we take the guest‘s booking to the moment they check out. As short-let experts, we understand the importance of taking care of the smallest details so our guests can have an exceptional experience in our clients’ properties. This is why we provide our guests with the opportunity to hire travel cots and air mattresses should they need to.
We have a specialised team of more than 50 associates in London
The size of our operation requires a multitude of skills. We have a team of over 50 associates in London, looking after our hosts and guests. From collecting keys from our clients’ properties and taking them through the onboarding process to ensuring the property is immaculately cleaned after the guest checks out. We have a dedicated team member for each task that needs to be completed. Our team enables us to provide a range of services such as delivering hotel-quality toiletries and offering professional laundry service.
Achieving service consistency is important to us, and we take pride in our associates ‘dedication to taking care of every detail and exceeding our clients’ expectations.
We create a short-term network for our clients and guests
We create opportunities for our hosts and guests to connect even after the guests have left the property. Supporting our hosts in growing such a unique short-let network allows them to retain guests and develop relationships with other hosts. By creating opportunities for continuous interaction between our hosts and guests, we help our clients generate continuous income and build trust with guests.
Providing smooth and consistent service has enabled us to triple the number of new clients joining our teams since 2020 and we are incredibly happy with our steady growth.
So, what is our secret to offering service consistency and running a successful short-let operation?
Teamwork, going the extra mile for both our clients and guests, and, of course, our passion for what we do!