What makes Pass the Keys different from other holiday let management companies?
If you’re thinking of letting out your holiday cottage or Airbnb in the Lake District, that really is the million-dollar question. Or do you already have another property management company looking after your Lake District holiday home and you’re looking for better management, better service, and better returns?
In that case, look no further as we’re going to give you some very quick, real-life examples of what makes Pass the Keys different. After all, we’re not consistently the highest rated short let management company in the UK for nothing!
We expect the unexpected – especially when it comes to Lake District weather!
When Storm Arwen hit the Lake District in November 2021, it had quite an impact on one of our rural properties. Our guests were initially completely cut off with no heating or lighting. As we (Garry & Sarah) live locally, we managed to get through to the property with supplies of lanterns, power-banks, and a camping stove. Fortunately, when we arrived, we found them all tucked up in front of a roaring fire and completely loving the dramatic experience. The guests really appreciated us going above and beyond and doing everything we could to help them through what was a real-life disaster of an event! We’re sure that’s one holiday in the Lake District, they won’t forget in a hurry!
Pass the Keys Lake District gives every host the peace of mind of knowing there’s someone on the ground who can, at the drop of a hat, be there for every eventuality whenever they’re needed. We are available 24/7 for our hosts’ holiday home guests.
We have a back-up plan for a back-up plan
Working with and establishing strong relationships with local businesses and suppliers is an important part of being a trusted holiday let management company. At Pass the Keys, we take great care in sourcing the best quality people to help us look after our hosts’ properties in the Lake District. We know the area and we take time to get to know the very best people to do the very best jobs.
When our laundry supplier had a major fire, which meant it would take them months to get up and running again, we could potentially have found ourselves in a difficult position. However, because we know the area and had taken time to get to know the local businesses, it gave us an opportunity to talk to new local suppliers. A timely reminder to always have back-ups to our back-ups as you never know what can happen!
Pass the Keys Lake District is proud to work with local suppliers and create job opportunities for local people to help support the local economy. We work with local photographers to get the best quality interior shots of our holiday let properties. We work with Lake District businesses to source local products and services, and we use lots of amazing local produce in our welcome hampers for guests. We also provide cleaning and maintenance jobs for people in the area.
We use modern technology to engage with guests and hosts
In today’s digital world, customer reviews are king, so Pass the Keys puts a huge amount of value on customer relationship management (CRM) to engage with your guests from initial booking through to encouraging post-stay reviews of your holiday cottage. As we pride ourselves on our exceptionally high standards of cleaning delivered by our local teams, every guest receives a text on arrival inviting them to rate the cleanliness of the property. If on the very rare occasion there are any issues, we contact the guest immediately to resolve. Our best score so far for our Lake District holiday properties was a ‘10’ from a gentleman who was absolutely ‘bowled over’ at the spotless finish and attention to detail in the holiday home he had just checked into. The only problem is the scoring system only goes up to ‘5’, so it decided to change the ‘10’ to a ‘1’, which threw everyone into a panic! Once we had spoken to the guest, he was quick to reassure us that he deliberately gave the property a ’10’ out of ‘5’!
Pass the Keys is proud to use the latest technology to help us stand out from other holiday let management companies. If you choose us to look after all aspects of your holiday cottage or Airbnb, you’ll have access to your own bespoke owner portal where you can easily access data on bookings, expected revenue, occupancy levels and much more. We also photograph rooms before and after every booking, so, wherever you may be in the world, you can rest assured your holiday home is being looked after at all times.
If you would like to know more about how we can help you let out your Lake District holiday home or Airbnb, please just arrange to give us a call.