Pass the Keys launches in Hammersmith & Fulham. Meet our Partners, Flo & Steve!

    Following seven years of substantial year on year growth, Pass The Keys is the UK’s largest Official AirBnB Professional Co-Host, offering revolutionary, best-in-class services to thousands of property owners. Pass the Keys is excited to expand into...

    by Pass the Keys London


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    Meet the London team


    London Team


    11 Nov 2022

    Following seven years of substantial year on year growth, Pass The Keys is the UK’s largest Official AirBnB Professional Co-Host, offering revolutionary, best-in-class services to thousands of property owners.

    Pass the Keys is excited to expand into Hammersmith & Fulham to provide its hassle-free short let management solution for local property owners in this fast-growing market. 

    Meet our new Franchise owners, Flo & Steve

    Can you tell us a bit about yourselves?

    We have lived in London for 15yrs and truly love the vitality, vigour and diversity of this wonderful City.

    We are both chartered accountants with a background in professional services and banking. We have run our boutique management consulting firm for a number of years and have advised a range of clients in real estate and hospitality.

    What drew you to partnering with Pass the Keys?

    Our passion and research into the growing short letting segment led to our encounter with Pass the Keys®. We have found their experience, professional excellence and cutting-edge technology to be market leading in every way! Our timing was fortuitous since Pass the Keys remarkable growth in London created the opportunity for expansion in Hammersmith & Fulham. We are therefore very excited to be taking on a new challenge and deploying our professional expertise to working with property owners in Hammersmith & Fulham who want to optimise their ROI - through delivering the best host and guest experiences.

    Why is Hammersmith & Fulham good for short-letting?

    Right on the River Thames, Hammersmith & Fulham is a fantastic base for accessing all of London’s attractions, has a thriving cultural and entertainment scene, and offers excellent and extensive transport links that ensure rapid access into the heart of the City. There are also fabulous open spaces including Ravenscourt Park, with the world-famous Hyde Park and Holland Park close nearby. These have all underpinned the perennial standing of Hammersmith & Fulham as an excellent base for corporate and leisure travelers visiting the capital.

    Why does Hammersmith & City need a short-let management company like Pass the Keys?

    Guests to London are increasingly discerning and seeking the highest standards in hospitality. It therefore requires considerable effort to meet guest requirements and drive guest-satisfaction scores that in turn drive occupancy and financial performance.

    Our professional co-host service enables property owners to free up their valuable time and hand over to a dedicated outsourced team for an entirely hands-off service. We twine our proprietary cutting edge tools and methodologies with our local expertise to render a market leading service. 

    Pass The Keys dynamic pricing software will optimise your property’s performance; our end-to-end service includes marketing your property on over 40 sites to optimise short and mid-term lets; our guest vetting and bolt-on insurance mitigate risk for hosts; our team comprises of dedicated professionals that ensure properties remain in ‘show-house state’ throughout; and our dedicated 24/7 guest support ensures our continued lead in Trust Pilot scoring.

    What is your top tip for homeowners short-letting their property on sites like Airbnb?

    • Ensure your property is set up right both cosmetically and practically to support guest experience and satisfaction; 
    • Use professional photographers to best showcase your property’s offerings;
    • Engage the services of a professional cleaning, property maintenance and 24/7 guest support team so as to respond promptly to guest queries.

    Managing a short let property can take up to 40hrs a month since it is truly a hospitality business! For those with demanding life and work commitments, the services of a management company such as Pass the Keys could prove essential so that they take the hassle away, whilst delivering equal or better financial performance and excellent client satisfaction.


    Pass The Keys offers a complete end-to-end property management solution that covers all aspects - to a best in class standard. We have been awarded Professional Airbnb Co-Host status and our host and guest reviews speak for themselves - at an industry-leading 4.9/5 on Trust Pilot.

    Furthermore, Pass The Keys provides a Magic Host Portal so property owners can remotely follow occupancy, rates, current and forecast revenue performance, and monitor cleaning standards with reports and photographs after each guest's stay.


    If you have a property in Hammersmith & Fulham and are interested to find out how much you could earn as a short-let host, give Pass the Keys Hammersmith & Fulham a call on +44 203 9622 208. You can also visit our website and get a quote on how much your property could earn through short-letting. Simply visit


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