Exceptional service, unwavering dedication, and a passion for hospitality—these are the qualities that have earned Michael Kingsnorth, owner of Pass the Keys Southend & Chelmsford, the prestigious Host Satisfaction of the Year award.

Since launching his franchise in October 2022, Michael has set himself apart with his hands-on approach to property management, ensuring hosts receive the best possible service. This well-deserved recognition is a testament to his commitment to building strong relationships, solving challenges efficiently, and always putting his hosts first.

Let’s take a closer look at what makes Michael a standout host manager!

A Well-Deserved Recognition

Winning this award came as a surprise to Michael, but for those who work with him, it was no shock at all. His dedication to both hosts and guests has made him a trusted partner in the short-let management industry.

“I felt—and still feel—truly honoured. It was a complete surprise, and I certainly wasn’t expecting it. I’ve always strived to deliver a great service for my hosts and guests, so being recognised for that is a real achievement.”

This recognition highlights not only his exceptional work ethic but also his ability to go above and beyond for the property owners he serves.

What Makes Michael Stand Out?

Going the Extra Mile for Hosts

Michael doesn’t just manage properties—he treats them as if they were his own. From handling urgent maintenance issues to small yet thoughtful tasks like forwarding mail, he ensures every host's needs are met quickly and efficiently.

“I always respond to messages as soon as I see them and have built an excellent rapport with every single one of my hosts.”

This personalised approach has helped Michael establish strong, long-lasting relationships with his clients, earning their trust and loyalty.

Fast & Effective Communication

In the fast-paced world of short-term rentals, responsiveness is key. Whether a host has a question or an issue that needs immediate attention, Michael is always on hand to assist.

“If I ever receive a message or call from my hosts, they are responded to very quickly and efficiently.”

His proactive communication style reassures property owners that their investments are in safe hands, providing them with peace of mind and confidence in his management.

Handling Challenges Like a True Professional

Every property manager faces challenges, but how they handle them is what sets the best apart from the rest.

Michael recalled one particularly stressful situation where a guest completely trashed a flat. Instead of panicking, he and his maintenance team took swift action to restore the property.

“It was chaos! My maintenance team and I acted fast to restore the flat. Aircover covered the entire cost of the rebuild and compensated for the two weeks the flat was out of action. We handled it as quickly and professionally as possible.”

This situation is a perfect example of Michael’s calm, solution-focused approach. Rather than dwell on the issue, he immediately took steps to fix it, ensuring minimal disruption for the property owner.

A Background Built for Success

Michael’s 15 years of experience as a retail store manager at Tesco has played a significant role in shaping his approach to property management. His background in customer service has taught him the importance of building strong relationships and delivering an exceptional client experience.

“Customer service has always been high on my agenda. I’ve learned that building strong rapport with clients is key to growing a successful business, and I’m proud to have many loyal clients as a result.”

By applying these skills to his role at Pass the Keys Southend & Chelmsford, he has been able to grow his business, earn the trust of property owners, and establish a reputation for excellence.

What’s Next for Michael?

While 2024 has already been a huge success, Michael is setting his sights even higher for 2025.

“I intend to keep building my portfolio and continue delivering excellent service to my hosts throughout 2025.”

His goal is to expand his network of managed properties while maintaining the exceptional service standards that have earned him this prestigious award.

With his proven track record, strong work ethic, and deep commitment to customer satisfaction, there’s no doubt that Michael will continue to thrive in the coming years.

A Huge Congratulations! 🎉

Winning Host Satisfaction of the Year is a remarkable achievement, and Michael Kingsnorth has truly earned it. His ability to deliver top-tier service, build strong relationships, and tackle challenges head-on makes him a true leader in the short-let management industry.

👏 Let’s give Michael a huge round of applause for this well-deserved recognition! 👏

🔹 Are you looking for a reliable and dedicated short-let property manager in Southend & Chelmsford? Get in touch with Michael and Pass the Keys Southend & Chelmsford to experience award-winning service firsthand!